Tag Archives: Vacation

How-To

eBilling – Easy as 1, 2, 3!

Wait! Who said you didn’t have super powers?! Whoever it is, go tell them off!
I’ll wait here!

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Seriously, though. You most definitely can do your part to make the world a better place. Heck! You’re probably already doing so! However, some of those many ways combine the useful with the pleasant. Take electronic billing for instance. Not only you get a notification through email as soon as your invoice is issued, but you also contribute to reduce the amount of paper in circulation. It’s somewhat like planting a tree with every electronic invoice you get. A green environment is a healthy environment! Hey! Put down that paintbrush and that green paint bucket! That’s not what I meant.

If we want to successfully make the world a greener place, we need to take the little details into account. After you sign up for electronic billing, you might want to have a personal account on our website. When we send your monthly billing summary via email, it is good practice for you to click the link to the detailed bill. That way you will be kept in the loop if we make any announcement. Besides, there are tons of things you will be able to do once you create an account online. Things like changing your programming, making a payment, viewing PDF versions of your invoices (those are very printer friendly), etc.

You can top it all off with an automatic withdrawal. The ways you can do this are literally endless. You can contact us to have it set up or… take a wild guess… Yup! You can also set up preauthorized payments through your personal account online. With instant invoice delivery via email, automatic payments through credit card or your bank account, the ability to manage your account online, all the power is yours.

Now you can simply sit back, relax, and let it all flow smoothly on its own. You can see more details here.  We thank you for your efforts towards a healthier environment.

By Rykselson H. A.

Programming

Seasonal Breaks

If you’re a customer with Shaw Direct satellite and will be away from your home for an extended period of time for any reason – be it a vacation or otherwise – we offer a program called Seasonal Break that may be of great benefit to you. Whether you’re wanting to refresh your memory as to the exact details or whether you’re hearing about it for the first time, we want to ensure all customers can take advantage – let’s break down how it works so you can use this program to suit your needs best.

If you want to put your Shaw Direct account on Seasonal Break, there is a minimum and maximum timeframe to do so. You must have the service suspended for no less than two weeks (14 days, to be exact), and it can be put on hold for no longer than 180 days (approximately six months). During the time that your services are suspended, your account will not incur any further charges until the date of reconnection. The balance of your bill will be pro-rated for the number of days of service you’ve used up until the date of suspension. Any balance owing previously will still be due (so, if you ordered a movie through Shaw Direct On Demand the night before you contacted us to go on a Seasonal Break, the charge for the movie will still be outstanding).

As service will automatically be restored after the last day of the Seasonal Break, it is important to select your reconnection date (unless you decide to go the full 180 days – in this case, you will be advised of the reconnection date). If you are unsure of exactly what day you will be coming home, you can provide an approximate date (for example, Mr. Swanson knows he’ll be back in January, but is unsure of the date. To be safe he provides us the date of January 30 for reconnection). If at any time you then find out the exact date that you will be back, you can call in and change what was initially scheduled (so, if Mr. Swanson finds out he’ll be home earlier than anticipated, he could call before then to change the automatic reconnection date, or call on the day he gets home to have his services restored. Alternately, if he found out that he’d be gone longer than expected, he could have the date pushed back, as long as it doesn’t push him over 180 days). If no changes are made to the reconnection date, then the date originally chosen will be the date services return and charges begin again.

Let us know before your next vacation so we can help get you setup with Seasonal Break!

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