Tag Archives: self serve

eBilling – Easy as 1, 2, 3!

Wait! Who said you didn’t have super powers?! Whoever it is, go tell them off!
I’ll wait here!

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Seriously, though. You most definitely can do your part to make the world a better place. Heck! You’re probably already doing so! There are so many ways of contributing to making the world a better place. However, some of those many ways combine the useful with the pleasant. Take electronic billing for instance. Not only you get a notification through email as soon as your invoice is issued, but you also contribute to reduce the amount of paper in circulation. It’s somewhat like planting a tree with every electronic invoice you get. A green environment is a healthy environment! Hey! Put down that paintbrush and that green paint bucket! That’s not what I meant.

If we want to successfully make the world a greener place, we need to take the little details into account. After you sign up for electronic billing, you might want to have a personal account on our website. When we send your monthly billing summary via email, it is good practice for you to click the link to the detailed bill. That way you will be kept in the loop if we make any announcement. Besides, there are tons of things you will be able to do once you create an account online. Things like changing your programming, making a payment, viewing PDF versions of your invoices (those are very printer friendly), etc.

You can top it all off with an automatic withdrawal. The ways you can do this are literally endless. You can contact us to have it set up or… take a wild guess… Yup! You can also set up preauthorized payments through your personal account online. With instant invoice delivery via email, automatic payments through credit card or your bank account, the ability to manage your account online, all the power is yours.

Now you can simply sit back, relax, and let it all flow smoothly on its own. You can see more details here.  We thank you for your efforts towards a healthier environment.

By Rykselson H. A.

Fixing the “Subscription is Required” Message

Have you ever had a message appear on your screen that says “a subscription is required to view this program,” but you know it’s a channel you should receive? If you have, it probably looked something like this:

 

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Sometimes this happens because it’s a channel you’ve just had added to your services, or because there’s been a power outage, or perhaps your receiver has been off for awhile and has lost authorisation. If this is something you’re experiencing, as long as the light on the front of your receiver is not red, there are two easy steps you can take to try and restore the channel without having to call in!

 

1)      In a lot of cases, your receiver just needs to be reminded of what channels it should be providing you with. To do this, you can send a “refresh” to your receiver either by logging in to your Self Serve account, or by calling our automated phone line (1.888.554.7827).

17_selfserveIf you use Self Serve, after you have logged in, look along the left-hand side of the page for “Receiver Refresh.” This will be near the bottom of the list. Click this, and you will be taken to a page explaining the process. Click “submit” to send the refresh to all of your receivers. It may take up to 15 minutes to process.

If you use our automated phone line, after selecting your preferred language, press 1 to select that you have a current Shaw Direct account, 3 to activate a new receiver or refresh existing services, and then 2 to refresh your services. Now press either 1 if you are calling from the main phone number registered to your account, or 2 if you’re calling from any other number (you’ll then be prompted to enter your main phone number). Once you’ve completed this, a refresh will be sent to all receivers on your account. Again, this may take up to 15 minutes to process.

2)      If you’re still missing your channel, try an AC reset on your receiver. To perform an AC reset, unplug the receiver from its power source, and then unscrew the satellite connection. Let it sit for about a minute, screw the satellite connection back in, and then plug it back into the power. It should manually turn back on after this, but if it doesn’t after about a minute, you may need to manually turn it back on. You will probably be missing your guide information at this point, but if you leave the receiver on one channel and don’t look through the guide for 10 to 15 minutes, this information will reload.

The above process will resolve most minor issues with your receiver(s), but if you’re still having troubles give us a shout and we’ll help get everything sorted out!

You can also learn how to hide unsubscribed channels from the guide, here:

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Shaw Direct ‘My Account’ Walkthrough

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Have you ever wanted to change your programming but didn’t have the time to wait on the phone? Have you been in a pinch to pay your bill and wanted to get it done as quickly as possible? Have you had a technical issue that you wanted to look more in-depth into on your own? If you answered yes to any of these questions, then don’t worry; our online Self Serve option gives you the ability to do all this and so much more! We’ll have you covered so that you can both understand what the My Account has to offer, and feel comfortable using it.

To access My Account, visit our website. You’ll notice different options in a row:

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As indicated you’ll need to click on “My account” to bring you to the log in page. When there, you’ll notice two different sections:

  • Not registered yet?

OR

  • Ready to go?

We’ll start by showing you how to sign up for the first time. If this is the case you’ll need to click on “Register your account.” In doing so, it will take you to a page asking you to fill out a few pieces of information.

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Once you enter in all the required information, press “continue.”  There will be a confirmation email sent to the address you typed in previously. The email will not hold a temporary password or any information relevant to signing in for the first time; it is just to let you know that the submission has gone through successfully. After entering the information, return back to the main log-in page for the Self Serve. From there the only information required to log-in will be your account number and password that you selected.

All right! Now you will be logged in and are able to experience the world of Self Serve and all it has to offer! When you first log-in, you’re going to see a screen that looks like the one below:

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Most things are pretty self-explanatory. On the right-hand side, there’s a quick reference box that will update you on some key information pertaining to your account with us. It will show your account number, the current account balance, and whether you’re signed up for Pre-Authorized Payments or Paper-Free Billing. To the left of this, you can manage your programming, make payments, adjust your Self Serve account by updating email address or password, and much more. One of our favourites is the “restore missing channels or Pay Per View orders” link; if your receiver loses authorisation, you can use this to send a “refresh” to all receivers active on your account!

On the far left, you’ll notice quick links to choose from so you can easily navigate from any section:

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The first option is “[Log out],” which is what you’ll want to select when you’re done with everything.

The “Refer-a-Friend” link will take you to a page with information about our program of the same name.

“View your bill” will allow you to view the past six months of your Shaw Direct bills in either PDF format, or as a simple webpage.

“Paper-Free billing” will take you to a page where you can add, remove, or change your email address for receiving an emailed billing notification each month.

“Payment Card payment” allows you to make a one-time payment to your account with a credit card or Visa debit.

The link for “Pre-authorized payments” will let you add, remove, or update your pre-authorized payment information for your monthly billing.

“Change password” allows you to update your My Account password, as well as update the email address associated with the online account.

Lastly, you will see Receiver Refresh, which is the same as the “restore missing channels or Pay Per View orders” link mentioned previously.

Now that you’re aware of all that Shaw Direct’s My Account feature has to offer, we encourage you to explore it and fully enjoy our services that are now at your fingertips! Check out and try My Account today, and as always, if you have any questions, don’t hesitate to leave us a message below!

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